Who We Are: A Customer-Centricity Consultancy
Gain Relationship is a strategic consultancy dedicated to driving customer-centric growth. We help businesses unlock actionable insights and accelerate performance using our proprietary 9 Cs Framework—a modern methodology designed to meet the demands of today’s evolving market landscape.
The Inception of Gain Relationship
At Gain Relationship, our passion is helping businesses build meaningful connections with their audiences from the very first interaction. Whether in-person or digital, our goal is to create experiences so relevant and impactful that customers feel understood, valued, and inspired to engage. When businesses truly understand their customers, they not only exceed expectations but also spark a ripple effect of lasting loyalty, mutual growth, and exponential value.
The idea for Gain Relationship was born when Sophia and Margaret met during an executive leadership program. United by a shared vision, they developed the 9 Cs Framework—a powerful model grounded in our mission to transform customer interactions into lasting relationships. With the launch of Gain Relationship in 2024, that vision became a reality.
Sophia Agustina
“Great marketing starts with outcomes—driven by insights, personalized for buyers, and aligned with sales to create real demand. The 9 Cs Framework was built to align strategy and prioritize tactics around customer value and business outcomes.”
Margaret Safford
“CMOs and Marketing Leaders are under more pressure than ever to deliver growth, personalization, and brand love—often all at once. The 9 Cs Framework gives you a clear lens to prioritize what matters, power up your strategy, and get closer to the customer in ways that move the business forward.”
“We want to help you turn insight into action with a clear, proven framework and go to market strategies —aligning teams to build trust, spark relevance, and fuel customer-driven growth!”
Our power comes from partnership.
Join us, refer us, grow with us.
Do you exemplify customer-first excellence and innovation, elevate business growth by connecting clients' strategy with customer-centric action plan execution, and have a proven track record of driving and implementing results?
Did you answer yes to all? Partner with us!
A few of our partners
